Frequently Asked Question (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our nature-inspired puzzles, including details about shipping, packaging, puzzle features, and more.
We’ve designed this section to make your shopping experience smooth and stress-free. Whether you’re curious about how to frame a puzzle, receive your digital file, or learn about our eco-friendly materials, we’ve got you covered.
If you don’t see what you’re looking for, don’t hesitate to Contact Us for personalized assistance.
General Questions
What makes your puzzles unique?
Our puzzles are inspired by nature and designed to resemble traditional oil paintings, allowing you to create stunning artwork one piece at a time. Made with eco-friendly, recycled materials, each puzzle started as a thought, a feeling, and was brought to life.
Are your puzzles suitable for all ages?
Our puzzles are designed for anyone aged 14 and up due to their intricate nature and complexity
What is the difficulty level of your puzzles?
Our puzzles are crafted to resemble hangable oil paintings, which adds a touch of complexity compared to typical puzzles. This slight challenge makes completing them even more rewarding, as you’ll end up with a stunning piece of art to proudly display.
What materials are your puzzles made from?
Our puzzles are crafted from high-quality, 100% recycled cardboard to ensure durability and sustainability
What makes your puzzles eco-friendly?
Our puzzles and packaging are made from high-quality recycled materials. Everything—from the puzzle itself, the box, the packaging, and even the type—is eco-friendly and carefully chosen with the environment in mind.
Can I include a gift note with my order?
No, we do not include gift notes.
Payment & Orders
What payment methods do you accept?
PayPal is our primary payment processor and handles both PayPal accounts and credit card transactions. You don’t need a PayPal account to make a payment—simply check out as a guest, and PayPal will accept all major credit cards.
Can I cancel or modify my order after placing it?
Orders are automatically accepted. If the puzzle hasn’t been printed yet, we might be able to assist, but it’s case-specific.
Please Contact Us directly, and for general refund information, visit our Refund Policy
Puzzle Assembly & Care
Are the puzzles suitable for framing?
Not only are they suitable—we encourage it! Our puzzles are meant to be paintings for you to display when you’re done.
Do the puzzles come with a reference image?
Yes! Besides the box itself.
When the puzzle is sent to you after production, you’ll receive a high-quality A4 digital file via email, perfect as a reference or a downloadable print.
Shipping & Packaging
How long does shipping take?
Since our products are made to order, production takes 3-4 business days. After dispatch, delivery times are estimated as:
- United Kingdom: 4-6 business days
- Europe: 6-11 business days
- United states and Canada: 10-20 business days
What are the shipping costs?
Shipping costs depend on your location:
- United Kingdom: £4.50
- Europe: £7.00
- International: £7.50
Where do you ship to?
We currently ship to the following countries:
Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Andorra, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, United Kingdom, and United States.
If your country is not listed, we currently do not ship to your location. However, feel free to contact us to inquire about creating a custom order.
What size is the puzzle box?
Our boxes are compact, measuring 24x17.5x5.5 cm, thoughtfully designed to minimize material use and support sustainability. Since the box image is smaller, we include a high-quality A4 digital file via email for easy reference.
Returns & Exchanges
What is your return policy?
Please refer to our Refund Policy
What if my puzzle is damaged or missing pieces?
Contact us directly, and we’ll address the issue. For more information, check out our Refund Policy